Support
After-Sales Process
1
Submit Request
Fill in the online repair form or call the support hotline
2
48h Response
Engineers diagnose remotely and confirm the root cause
3
Solution Confirmed
Remote fix, spare parts delivery or on-site service arranged
4
Repair Done
Repair and commissioning completed as agreed, production restored
5
Follow-up
Follow-up call to verify operation and build the device archive
Warranty Policy
12 months warranty on complete machines (24 months on core components), lifetime technical support and spare parts supply. Overseas projects are commissioned by local agents or our engineers.
FAQ
Pre-Sales
Standard machines usually take 30–45 days; turnkey lines take 60–120 days depending on scope, agreed in the contract.
After-Sales
12 months on complete machines and 24 months on core components; free replacement of non-user-damaged parts during warranty, with lifetime technical support and spare parts supply.
Remote diagnosis 7×24 with 48-hour response; spare parts air shipment and on-site engineer service available, plus online video guidance.
Product & Technical
With 8-camera 3D dynamic measurement, accuracy reaches ±0.02° without periodic calibration.
Available in 3t/10t/13t series covering cars, trucks and buses, with optional ABS simulation and EBD evaluation.
Shipping & Installation
Machines are packed in moisture-proof wooden cases by sea or air; overseas installation and commissioning are done by our engineers or authorized local agents, with bilingual training.
Equipment Repair Request
Please fill in the device information as completely as possible for faster diagnosis.
